Privacy

When you submit a request, we store your name, contact details, service area, and message in our client inquiry system so Adam can respond. A notification is sent to our team by email. Our hosting and email providers process this information to operate the service. We use temporary abuse-prevention records to limit spam. Submitting a request does not subscribe you to marketing messages or book a visit. Please do not include access codes or sensitive household records. To ask about or request deletion of an inquiry, email hello@yourhomehand.com.

This website uses self-hosted fonts and does not include marketing cookies, advertising trackers, or analytics. Our hosting provider may process technical request information to serve and operate the website.

For an agreed project, partnership, or Home Watch visit, records may include the work requested, agreed permissions, photographs, inventory locations, visit observations, and follow-up actions. We agree who may receive those records and which family members are authorized to access them. Routine letters and updates can be sent without a portal login. Please arrange access information directly with Adam rather than including keys or codes in a website inquiry.

Your photos and the inventory built from them belong to you. Household records are shared with the people you authorize and Homehand team members who need them for the agreed work. Consumer app access is managed through your account and household invitations. We do not make your inventory public.

We do not sell, rent, or share your personal information or inventory with advertisers or data brokers. This applies to both website inquiries and household records.

To name, describe, and value your items, your photos are processed by AI vision models through our cataloging engine. Images are sent for processing solely to build your inventory — never to train third-party advertising models. Location metadata is stripped from photos on upload. The specific AI providers are named under Service providers below.

We rely on a small set of vetted service providers (“sub-processors”) to run Homehand. They process your data only to provide the service to you, under their own security and privacy commitments:

• AI cataloging — Anthropic, OpenAI, and Google (Gemini). Your photos are sent to one or more of these AI vision providers to generate item names, descriptions, and values; they process images to return results to us and do not use your photos to train advertising models.
• Photo & file storage — Cloudflare R2.
• Hosting & database — Railway (application hosting and managed PostgreSQL).
• Payments — Stripe (card processing for paid plans; we never store your card number).
• Email — Resend, for website inquiry notifications, sign-in links, and account notices.

For service projects, you keep the delivered list of belongings and a downloadable copy without a subscription. Your quote or agreement states how long you can use the online record. For an existing consumer app account, you can export your cataloged items as a spreadsheet (CSV) or a photo-backed insurance report (PDF) — your data is never locked in. Consumer app account holders can request deletion of their account and data from Settings; deletion takes effect after a 30-day grace period, during which you can cancel and keep your account. For a website inquiry or service record request, contact Adam using the address below.

Homehand is currently offered to customers in the United States.

The naming poll is closed. It asked for a business-name choice and a website-domain choice, without a name or email address. The poll used a cookie containing a random browser identifier, set to expire after one year. Submitted ballots were stored with a hash of that identifier, the two choices, and the submission time. Closing the poll did not delete those records. Clearing the cookie does not delete a stored ballot. Poll records are separate from customer accounts and household records. Contact hello@yourhomehand.com with questions about poll data.

Email hello@yourhomehand.com with any privacy question and we will respond.